Charlie DeJong Eastern Washington native, passes away over the weekend

Almost none of you know Charlie DeJong.  I worked with Charlie when we were both at Microsoft.  He had an interest in the environment and growing up in Wenatchee in Eastern Washington he grew more interested in data centers as they were being built in his hometown area.  Charlie and I took a drive out to Eastern Washington 5 years ago to look at some data centers to prepare him for some job interviews.  Unfortunately, Charlie did not get job so he is an unknown in the data center industry.

Just now I heard through a Facebook post that Charlie past away this weekend.

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Today, God reached from heaven to carry the soul of our dear Charlie to be with him in his Kingdom. Those that knew Charlie witnessed a man that truly loved his family and friends and most of all God. Charlie showed me laughter, sometimes tears, but I always knew that his love for God and his beautiful family were paramount...it radiated from him!
Charlie DeJong, I love you and will miss you, and I know you will always be with us.

Charlie did get to spend the last 4 years working on something that he can be proud of.

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Charlie DeJong

Building a better world for children

Greater Seattle Area
Nonprofit Organization Management
Current
  1. World Vision
Previous
  1. Microsoft Corporation
  2. Versada Networks, 
  3. Access360
Education
  1. The George Washington University Law School

People just don't get it, Green is important, employees (the talent) care

I read this post by IDG's James Niccolai.  I know James so I was curious what he writes on the Green topic at Uptime Symposium.

Datacentres show signs of 'green fatigue'

Success stories from cutting-edge firms such as Google and Microsoft are causing a backlash at less capable data centers

A new survey from the Uptime Institute suggests fatigue is setting in when it comes to making datacentres greener, and it may be partly due to overachievers like Google and Microsoft.

 

 

James continues with input from Matt Stansberry.

"A lot of these green initiatives, like raising server inlet temperatures and installing variable-speed fans, are seen as somewhat risky, and they're not something you do unless you have a bunch of engineers on staff," he said.

But there may be other factors at work. Stansberry suspects that managers at smaller datacentres are simply fed up hearing about success stories from bleeding-edge technology companies such as Google, and their survey responses may reflect frustration at their inability to keep up.

"I don't really think that half the datacentres in the US aren't focused on energy efficiency, I think they're just sick of hearing about it," he said. "You've got all these big companies with brilliant engineers and scads of money, and then there's some guy with a bunch of old hardware sitting around thinking, What the hell am I supposed to do?"

I just spent a week in NC and was talking to lots of folks in the data center industry. And you know I think everyone who I spent more than 30 seconds chatting to had a concern for the environment.  So, what is different between the people I was chatting to and the people filling out an Uptime survey? Well, they know I care about the environment, so that biases our conversations given I care.  I wonder if people think Uptime Institute cares about the environment?  

What I did find for a bit of perspective was a post by Mike Manos from 2008 that Uptime's Ken Brill has branded Microsoft and Google as enemy of the traditional data center operators.

I was personally greatly disappointed with the news coming out of last week that the Uptime Institute had branded Microsoft and Google as the enemy to traditional data center operators.  To be truthful, I did not give the reports much credit especially given our long and successful relationship with that organization.  However, when our representatives to the event returned and corroborated the story, I have to admit that I felt more than  a bit let down.

As reported elsewhere, there are some discrepancies in how our mission was portrayed versus the reality of our position.

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The comments that Microsoft and Google are the biggest threat to the IT industry and that Microsoft is “making the industry look bad by putting our facilities in areas that would bring the PUE numbers down” are very interesting.

Here is Harvard Business Review blog post on sustainability fitting in the battle for talent.

Sustainability Matters in the Battle for Talent

Employees at semiconductor-chip-maker Intel recently devised a new chemistry process that reduced chemical waste by 900,000 gallons, saving $45 million annually. Another team developed a plan to reuse and optimize networking systems in offices, which cut energy costs by $22 million.

The projects produced financial and environmental benefits, of course. But just as valuable is the company's ability to energize and empower front-line employees. New data shows that sustainability is an increasingly important factor in attracting and managing talent.

This point reminds me of one piece of data I have on the hunt for talent.  When Olivier Sanche was recruiting he once asked me guess how many people have read my post on his going to Apple and caring about the environment? I don't know. 25%?  Everyone.  Every person says they read your post and they expect me to save the polar bears and they want to work for a person who has passion for the environment.  

Look who are some of the most vocal green data center companies - Google, Apple, Facebook, and Microsoft.  You can argue who is the best out of these 4.  These 4 are investing in greener initiatives on a regular basis.  

Green fatigue could be caused by misguided efforts more than whether green is important.

If you were trying to lose weight and get in better shape, would you give up on the diet and exercise that didn't work.  Sure you're frustrated, but that doesn't mean you should give up.

Part of the argument is it takes a lot of money to do these green things, but even Google has shown how it has used very little money to improve its operations. Here is Google's paper on its improvements in a POP room.

Introduction

Every year, Google saves millions of dollars and avoids emitting tens of thousands of tons of . carbon dioxide thanks to our data center sustainability efforts. In fact, our facilities use half the energy of a typical data center. This case study is intended to show you how you can apply some . of the cost-saving measures we employ at Google to your own data centers and networking rooms. At Google, we run many large proprietary data centers, but we also maintain several smaller networking rooms, called POPs or “Points of Presence”. POPs are similar to millions of small and medium-sized data centers around the world. This case study describes the retrofit of one of . these smaller rooms, describing best practices and simple changes that you can make to save thousands of dollars each year. For this retrofit, Google spent a total of $25,000 to optimize this room’s airflow and reduce . air conditioner use. A $25,000 investment in plastic curtains, air return extensions, and a new . air conditioner controller returned a savings of $67,000/year. This retrofit was performed without any operational downtime.

What am I working on in a Data Center, thinking about how work can be improved

I am in a data center this week and one of my friends asked what I am up to. I could write him an e-mail or throw up a blog post that describes what I am doing in a more interesting way.  

Being at a data center many people bring their lunch in (hint: this means I am not in a Google data center where there is catered lunches.).  Given I am from out of town I don't have my lunch, so I took myself out to a local place and watched this Ted Video by Dan Ariel "What makes us feel good about our work?" while I ate and watched this video I found Dan makes points that I can use to describe what I am working on in a data center.

Data Center operations can always be improved.  One technique I like to use is talking to the people who do the work and find out what their pain points are.  Dan Ariely's question of what makes us feel good about our work? is another way to view what are the pain points that cause you to feel bad about our work.  it is not just the money. 

I want to talk a little bit today about labor and work. When we think about how people work,the naive intuition we have is that people are like rats in a maze -- that all people care about is money, and the moment we give people money, we can direct them to work one way, we can direct them to work another way. This is why we give bonuses to bankers and pay in all kinds of ways. And we really have this incredibly simplistic view of why people work and what the labor market looks like.

One point that resonates for me is the one on a cancelled software project described at the 7:45 mark of the video.

I went to talk to a big software company in Seattle. I can't tell you who they were, but they were a big company in Seattle. And this was a group within this software company that was put in a different building. And they asked them to innovate and create the next big product for this company. And the week before I showed up, the CEO of this big software company went to that group, 200 engineers, and canceled the project. And I stood there in front of 200 of the most depressed people I've ever talked to. And I described to them some of these Lego experiments, and they said they felt like they had just been through that experiment. And I asked them, I said, "How many of you now show up to work later than you used to?" And everybody raised their hand. I said, "How many of you now go home earlier than you used to?" And everybody raised their hand. I asked them, "How many of you now add not-so-kosher things to your expense reports?" And they didn't really raise their hands, but they took me out to dinner and showed me what they could do with expense reports. And then I asked them, I said, "What could the CEO have done to make you not as depressed?" And they came up with all kinds of ideas. They said the CEO could have asked them to present to the whole company about their journey over the last two years and what they decided to do. He could have asked them to think about which aspect of their technology could fit with other parts of the organization. He could have asked them to build some prototypes, some next-generation prototypes, and seen how they would work. But the thing is that any one of those would require some effort and motivation. And I think the CEO basically did not understand the importance of meaning. If the CEO, just like our participants, thought the essence of meaning is unimportant, then he [wouldn't] care. And he would tell them, "At the moment I directed you in this way, and now that I am directing you in this way, everything will be okay." But if you understood how important meaning is, then you would figure out that it's actually important to spend some time, energy and effort in getting people to care more about what they're doing.

You can of course guess who the big unnamed software company is in Seattle and which CEO this was.  To give you more information on support your conclusion here is when Dan Ariel was in Seattle and series sponsor in July 2012.

Presented as part of Seattle Science Lectures, with Pacific Science Center and University Book Store. Series sponsored by Microsoft.

Dan points out the issue of ignoring performance and how it affects what people think of their work.

Now there's good news and bad news here. The bad news is that ignoring the performance of people is almost as bad as shredding their effort in front of their eyes. Ignoring gets you a whole way out there. The good news is that by simply looking at something that somebody has done, scanning it and saying "uh huh," that seems to be quite sufficient to dramatically improve people's motivations. So the good news is that adding motivation doesn't seem to be so difficult. The bad news is that eliminating motivations seems to be incredibly easy, and if we don't think about it carefully, we might overdo it. So this is all in terms of negative motivation or eliminating negative motivation.

So much of what goes in the data center can be many small processes that are required to complete an overall task.  Think of all the steps required to receive a new server and get server used by customers.  Think about this example Dan uses.

Let me say one last comment. If you think about Adam Smith versus Karl Marx, Adam Smith had the very important notion of efficiency. He gave an example of a pin factory. He said pins have 12 different steps, and if one person does all 12 steps, production is very low. But if you get one person to do step one and one person to do step two and step three and so on, production can increase tremendously. And indeed, this is a great example and the reason for the Industrial Revolution and efficiency. Karl Marx, on the other hand, said that the alienation of labor is incredibly important in how people think about the connection to what they are doing. And if you make all 12 steps, you care about the pin. But if you make one step every time, maybe you don't care as much.

The types of work I am studying are everything from design, construction, operations of the building and IT equipment.  Dan thinks some tasks should be change to create more meaning.  But, the problem is how far do you go?  One person cannot have the skill to design, build, construct, and operate a data  center.  Well, there are very few people who can do all of these things, but their capabilities cannot scale to have enough resources to run a data center.

And I think that in the Industrial Revolution, Adam Smith was more correct than Karl Marx,but the reality is that we've switched and now we're in the knowledge economy. And you can ask yourself, what happens in a knowledge economy? Is efficiency still more important than meaning? I think the answer is no. I think that as we move to situations in which people have to decide on their own about how much effort, attention, caring, how connected they feel to it, are they thinking about labor on the way to work and in the shower and so on, all of a sudden Marx has more things to say to us. So when we think about labor, we usually think about motivation and payment as the same thing, but the reality is that we should probably add all kinds of things to it -- meaning, creation, challenges, ownership, identity, pride, etc. And the good news is that if we added all of those components and thought about them, how do we create our own meaning, pride, motivation, and how do we do it in our workplace and for the employees, I think we could get people to both be more productive and happier.

What I do in a data center is not public, but Dan Ariely's talk is public so I can reuse his presentation to illustrate the concepts I am working on.  The approaches I am using are way beyond what I originally did when I started working over 30 years ago.  Using mobile, social, and big data concepts allow new ways to improve work.  And guess what.  What I am working on makes me feel good about my work, because I am helping others feel about their work.  

Party Stress test, 50 people hosted in our house

One thing the data center industry teaches you is stress testing and finding the limits of your design.  I was over a fiends house where 5 of us were having a nice relaxing evening last week and I said we were hosting a dinner party.  How many?  50.  Fifty, not fifteen.  Yes, five zero.

My wife and I designed our house to be a great space to entertain.  we have had about 30 people for our construction crew for a dinner party.  and 20 kids and adults for a soccer pizza party.  Last night we had 50 people over for a going away party for our ski friends from Crystal Mountain Alpine Club (CMAC), Angie and Steve.

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We had a 20 x 10 tent in case it rained on the deck.  


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Here are pictures from the party in a slide show. 

After the party my wife felt 50 was comfortable and we could easily handle 100 guests.  I then told her we don't need to have a party with 100 people to test the limit.  :-)  50 people is a big enough number and know we have head room for a margin of comfort and it is easier on the budget.

Thanks to our good friends Megan and Curtis, the event was catered, staffed, including cleaned up.  My wife is decorating wizard and she picked the flowers and all the rest of the decorating.  My job was to take the pictures.

5 Tips for Successful Recruiting from The Pachera Group

The Pachera Group has a good post on Secrets for Successful Recruiting.  Finding data center talent is really hard.  The Pachera Group doesn't recruit far data centers, but their points are well made.

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  1. deep understanding of business
  2. tremendous tenacity
  3. a thick skin
  4. courage
  5. passion for people and making connections

If you are looking for Technical staff for other parts of a business The Pachera Group is some one worth checking out.

Disclosure:  Vikki Pachera a Partner of The Pachera Group is a great friend who I have known for 30 years.  I helped get her a job at Apple and we worked side by side on many projects.  She has worked at IBM, Apple, and HP on product development so she knows what is like to live the jobs she recruits for.

A respected Silicon Valley executive and widely-known new media and technology expert, Vikki Pachera is deeply conversant with a sweeping array of skill sets and disciplines. They include enterprise-level management, business development, strategy, hardware and software product development, consumer products, marketing, and professional services.

Vikki served as Vice President of Strategic Alliances & Business Development at Hewlett-Packard, where she brokered new business and developed frameworks to help Warner Bros., Disney, Oracle, and other company’s transition to digital media. She also held several other VP-level positions, served as an executive within Apple’s consumer electronics division, and co-founded a start-up software as a service (SaaS) company. She began her career as an engineer at IBM’s storage product group.

Vikki has placed executives in consumer electronics, media & entertainment, IT, retail & fashion, and enterprise companies. She holds a BSME degree from Michigan State and an MBA from Santa Clara University. She is an avid animal lover, and enjoys international and exotic travel.